Shipping policy

When will my package be sent?

It takes 7-9 business days to process your order, depending on how busy it is. After that, your product will be shipped, and you will receive it followed by the shipping times shown below. Our fulfillment center is located in the United Kingdom, and the products are shipped from there.

Netherlands 🇳🇱
PostNL Standard: 7-9 business days (€2.38 or free from €20)

Belgium 🇧🇪
Bpost Standard: 7-9 business days (€3.92 or free from €20)

Track Your Order
Once your purchase is shipped, you will receive an email with a Track & Trace number. 

Need Help?
If your order hasn't received a tracking update for a while, it's usually due to a courier error, but it will likely still be delivered within the displayed shipping times.

However, if your order has exceeded the delivery period or you need assistance, please feel free to contact us at support@greta-shop.com.

*Please double-check that the items in your order are selected correctly, as once they are shipped, they cannot be stopped/cancelled during transport. If you decide not to keep your purchase or part of it, our 14-day return policy applies once you receive it.